Crisis Communication Email Prompt
Act as a senior customer experience strategist and craft a high-trust, clarity-driven service
update email regarding [SERVICE ISSUE OR DISRUPTION]. Your task includes:
- Clearly explaining what happened in simple, transparent, and non-technical language.
- Providing verified facts only, avoiding speculation or vague statements.
- Outlining the immediate steps being taken to fix the issue, including timelines.
- Communicating the support available to affected customers, including refunds, compensation, and dedicated help channels.
- Reassuring customers with a calm, empathetic tone that reflects accountability and professionalism.
- Ending with a forward-looking message that rebuilds confidence and sets expectations for future updates.